Frequently Asked Questions
Everything you need to know about your Anna October experience.
Where does Anna October ship from and what are the delivery times?
All orders are processed and shipped from our European warehouse. International delivery typically takes 3 to 7 business days depending on your location and chosen shipping method.
How can I ensure I select the correct size?
We provide a detailed size guide on each product page. Our collections generally follow European sizing. If you are between sizes or need specific measurements, please contact our customer care team for personalized advice.
What is your return policy for international orders?
We accept returns within 14 days of the delivery date. Items must be in their original condition, unworn, and with all designer tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Are duties and taxes included in the checkout price?
For orders within the European Union, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout or may be collected upon delivery depending on the destination country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed and encrypted.
How should I care for my Anna October garments?
Due to the delicate nature of our fabrics and feminine silhouettes, we recommend professional dry cleaning for most pieces. Please refer to the specific care label inside your garment for detailed instructions.